1.THE AGREEMENT

teRMS AND cONDITIONS

THESE TERMS OF SERVICE (“TERMS”) GOVERN YOUR USE OF THE WEBSITE (DRIVENAUTOCARELAFAYETTE.COM) AND THE MOBLE OIL CHANGE AND AUTO SERVICES PROVIDED BY (DRIVEN AUTO CARE) (“WE,” “US,” OR “OUR”). BY BOOKING A SERVICE, YOU AGREE TO THESE TERMS.

2. SERVICES & PROPERTY ACCESS

WE PROVIDE MOBILE VEHICLE MAINTENANCE AT A LOCATION DESIGNATED BY YOU.

  • SITE REQUIREMENTS: YOU MUST PROVIDE A FLAT, LEVEL, AND SAFE SURFACE FOR OUT TECHNICIANS TO WORK.

  • PERMISSION: YOU REPRESENT THAT YOU HAVE THE LEGAL RIGHT TO AUTHORIZE SERVICE ON TEH VEHICLE AND THAT THE PROPERTY OWNER (e.g., LANDLORD OR OFFICE MANAGER) ALLOWS MOBILE MECHANICAL WORK ON-SITE. WE ARE NOT RESPONSIBLE FOR ANY FINES OR DISPUTES BETWEEEN YOU AND YOUR PROPERTY OWNER.

3. CUSTOMER DISCLOSURES & PRE-EXISTING CONDITIONS

YOU MUST DISCLOSE ANY KNOWN MECHANICAL ISSUES, SUCH AS ACTIVE OIL LEAKS OR PREVIOUSLY STRIPPED DRAIN PLUGS, BEFORE WORK BEGINS.

  • RIGHT TO REFUSE: IF OUR TECHNICIAN DETERMINES THAT A VEHICLE IS UNSAFE TO SERVICE OR HAS PRE-EXISTING DAMAGE THAT PREVENTS A STANDARD OIL CHANGE OR REPAIR, WE RESERVE THE RIGHT TO REFUSE SERVICE. A “TRIP FEE” OF $75 + PARTS MAY STILL APPLY.

4. PAYMENTS AND CANCELLATIONS

  • FEES: YOU AGREE TO PAY THE QUOTE PRICE FOR THE SERVICE. ADDITIONAL FEES MAY APPLY FOR SPECIALTY OILS OR HIGH-CAPACITY FILTERS NOT DISCLOSED AT BOOKING.

  • CANCELLATIONS: WE REQUIRE 24 HOURS NOTICE FOR CANCELLATIONS. FAILURE TO PROVIDE NOTICE MAY RESULT IN A CANCELLATION FEE OF AMOUNT CHARGED AT BOOKING.

5. ENVIRONMENTAL & LIABILITY LIMITAION

  • SPILL PREVENTION: WE USE PROFESSIONAL-GRADE CONTAINMENT. HOWEVER, MECHANICAL WORK INVOLVES FLUIDES; WE ARE NOT LIABLE FOR MINOR STAINING ON POROUS SURFACES (LIKE BRICK OR AGED CONCRETE).

  • LIMITATION OF LIABILITY: OUR LIABILITY IS LIMITED TO THE COST OF THE SERVICE PROVIDED. WE ARE NOT LIABLE FOR ENGINE FAILURE RESULTING FROM YOUR FAILURE TO MAINTAIN THE VEHICLE OR FOR FAMAGES CAUSED BY PRE-EXISTING MECHANICAL ISSUES.

6. OUR SERVICES GUARANTEE & REFUND POLICY

THE “CLEAN DRIVEWAY” GUARANTEE

WE PRIDE OURSELVES ON PROFESSIONAL, MESS-FREE SERVICE. IF WE FAIL TO LEAVE YOUR SERVICE AREA IN THE SAME CONDITION, WE FOUND IT (EXCLUDING MINOR, UNAVOIDABLE FLUID TRACES ON POROUS SURFACES), CONTACT US WITHIN 24 HOURS, AND WE WILL RETURN TO CLEAN THE AREA AT NO COST TO YOU.

WORKMANSHIP WARRANTY

  • COVERAGE: WE GUARANTEE OUR WORKMANSHIP (e.g., THAT THE OIL FILTER AND DRAIN PLUG ARE PROPERLY INSTALLED) FOR 60 DAYS.

  • CLAIM PROCESS: IF YOU SUSPECT A LEAK OR AN ISSUE RELATED TO OUR SERVICES, YOU MUST NOTIFY US IMMEDIATELY AND ALLOW US THE FIRST OPPORTUNITY TO INSPECT AND RECTIFY THE WORK.

  • EXCLUSIONS: THIS WARRATY DOES NOT COVER ENGINE ISSUES UNRELATED TO THE OIL CHANGE, PRE-EXISTING MECHANICAL FAILURES, OR DAMAGES CAUSED BY THE VEHICLE BEING DRIVEN AFTER AN OIL PRESSURE WARNING LIGHT HAS ILLUMINATED.

REFUND POLICY

  • SERVICE COMPLETION: ONCE THE OIL CHANGE OR REPAIRS ARE COMPLETED AND THE VEHICLE HAS BEEN TESTED, THE SERVICE FEE IS GERALLY NON-REFUNDABLE.

  • PARTIAL REFUND: IF WE ARE UNABLE TO COMPLETE A SERVICE DUE TO A FAULTY PART PROVIDED BY US OR A TECHNICIAN ERROR, A FULL OR PARTIAL REFUND WILL BE ISSUED AT OUR DISCRETION.

  • NO-SHOW/LATE CANCELLATION: AS NOTED IN SECTION 4, THE AMOUNT BOOKING FEE IS NON-REFUNDABLE IF YOU FAIL TO SHOW UP OR PROVIDE LESS THAN 24 HOURS NOTICE.

Driven Auto Care provides professional on-site automotive maintenence designed to fit into your busy schedule. Based in Lafayette, Indiana, we specialize in high-quality mobile oil changes, bringing the expertise of a traditional shop directly to your driveway or workplace. Our mission is to eleminate the hassle of waiting in service bays by offering a convenient, reliable, and clean alternative for vehicle upkeep. Whether you are managing a personal vehicle or a fleet, we focus on precision and efficiency to keep you moving without the downtime.

YOU MAY CONTACT US AT:

PHONE: (765) 715-7628

EAMIL: JGUAJARDO@DRIVENAUTOCARELAFAYETTE.COM